Refund Policy
Definitions:
In the context of this refund policy,
The terms “We”, “Us”, “VoidNix”, “voidnix”, “Company”, or “Agency” are used to refer to VoidNix LLP, a company registered at RoC – Ahmedabad with the Identification Number ACC-0201.
The term “Services” refers to any product or service offered by VoidNix LLP.
The term “Client” refers to users or customers of VoidNix’s services.
Refund Policy Overview
This Refund Policy outlines the procedures and conditions under which VoidNix LLP provides refunds for its services. We are committed to ensuring customer satisfaction and fairness in all transactions. Please read this policy carefully to understand our guidelines for refunds.
Eligibility for Refunds:
- Requests for refunds will only be considered within the initial 2-3 days following the original payment.
- Submission of a written request explaining the reasons behind the request is mandatory.
Review Process:
- Upon receiving the refund request, our dedicated customer service team will meticulously assess the circumstances.
- Refunds will only be contemplated if the project has not progressed into the execution phase.
Refund Procedure:
- Refunds will be processed within 2-3 business days from the date of approval.
- Requesting a refund through a different method other than the one used in the initial transaction will result in the automatic cancellation of the refund request.
- The refunded amount will be transacted through the same payment method utilized for the initial transaction.
- Clients are expressly prohibited from filing for chargebacks through payment gateways or aggregators. Any attempt to do so will lead to the immediate cancellation of the refund request, and there will be no possibility of obtaining a refund thereafter.
Communication Protocol:
- Clients will receive notification via email regarding the approval or denial of their refund request.
- In case of denial, a detailed explanation will be provided.
Exceptions:
- Refunds will not be facilitated once the project has been completed and delivered to the client.
- Reimbursement will not be issued for any third-party expenses incurred during the project.
Dispute Resolution Mechanism:
If a client disagrees with the refund decision, they have the option to initiate a discussion with our customer service team to amicably resolve any concerns.
Refund Percentage Structure:
In the event a refund is approved, only 50% of the initial payment will be refunded, representing 25% of the total project cost. The remaining 25% is non-refundable and covers administrative and initial project setup costs incurred by Voidnix LLP.
Contact Information:
All refund requests and related communications should be directed to [email protected].